Job Description

Holiday Inn Express , Moline, IL, is currently seeking an experienced Housekeeping Manager to oversee the hotel's cleaning department (hotel rooms, public space, restaurant/banquet rooms, and laundry). In this role you will be responsible for the department's daily, weekly, and monthly management. You will oversee a team of up to twelve employees, and work with multiple departments throughout the property to ensure that the hotel's needs are met.

Essential Duties and Responsibilities:

• Manage day-to-day staffing requirements, plan, assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance. Provide discipline of staff according to company policy and procedure.
• Responsible for interviewing, hiring, performance evaluation, discipline, and termination of all housekeeping personnel. Responsible for completing new hire orientation and coordinating training process according to structured plan. Prepares schedules and maintains housekeeping records and reports.
• Oversees that staff is trained and observing all safety and security procedures.
• Assists manager in preventative maintenance programs for guest rooms and public areas. Originates work orders for needed repairs to guest rooms or public areas and review with management.
• Responds to guest complaints, special requests and takes action to ensure guest satisfaction.
• Assists in scheduling of special cleaning programs as required; areas such as window washing, carpet shampooing, vent cleaning, general cleaning and other programs that may be included in the cleaning program directed by the General Manager.
• Inspects guest rooms/suites, linen rooms, and public areas to assure that the property's standards of housekeeping and cleanliness are maintained by employees to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide additional training as needed.
• Other duties as assigned.

Who We Are:

Frontier Hospitality Group has been locally owned since 1950. We operate seven hotels across five fantastic brands, and our growth keeps climbing. We believe in a work/life harmony that fits our employees' lifestyles.

Benefits to Working Here:

• Health/Dental/Voluntary Life Insurance, 401K, and vacation time
• Travel Discounts
• Growth opportunities

Qualifications and Requirements:

• 1+ years managing a department of ten or more employees.
• Prior housekeeping and laundry experience.
• Ability to work a flexible schedule including nights and weekends if necessary.

EOE/AA/Disabled/Veteran

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