Avanciers is seeking a highly skilled Falcon Support Consultant to join our team for an exciting long-term contract with one of our esteemed Fortune 500 clients, based in Houston, TX . This is a hybrid role, offering a blend of onsite collaboration and remote flexibility.
Job Title: Falcon Support Engineer
Location: Houston, TX - Hybrid – 3 days/ week
Job Type: Long Term Contract
Key Responsibilities:
Provide L3 technical support for the Falcon product, resolving high-priority incidents and service requests. Perform root cause analysis and implement automation scripts to improve support efficiency. Manage configuration changes to enhance system performance. Collaborate with cross-functional teams and maintain clear documentation. Participate in rotational shifts and weekend on-call support.
Qualifications:
Experience in L3 support, strong troubleshooting and analytical skills, proficiency in Falcon configurations, and flexibility to work varied hours.
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